Can customers collect the vehicle themselves?

Yes — self-collection lets a customer pick up without a staff member present, via a secure link. They verify themselves, take the required condition photos, the bond is held, and a lockbox code is revealed so they can get the keys.

It's controlled and safe: you switch it on per location, the vehicle needs a lockbox code, and there are checks like a pickup-time window and a geofence so the code is only revealed when the customer is actually there. If anything's off, they're routed to call you rather than let through.