Guide

Deal with an alert

Glovebox raises an alert when something needs you rather than waiting. Each one has something you can do about it.

3 min read

This guide answers

  • What is this alert?
  • How do I clear an alert?
  • Why does an alert keep coming back?

Bookings → Alerts.

Glovebox raises an alert when something needs a decision rather than a retry: a payment that has gone unpaid too long, a repositioning suggestion nobody has acted on, a self-collection that got the keys but never recorded an odometer reading, a vehicle failing a compliance check.

Every alert has an action

Alerts are not a log. Each one links to the thing it is about, and dealing with that thing clears it — accepting or dismissing a repositioning suggestion, completing the self-collection, settling the payment.

If one keeps coming back

It is being re-raised because the underlying situation is still true. Clearing the alert without fixing the cause is a loop; the alert will find you again tomorrow.

  • Automate balance payments and reminders Instead of clicking Request payment on every booking, Glovebox can send the balance requests and reminders for you. Glovebox asks for the money; it never takes it from a card on its own.
  • Move a vehicle between branches Cars end up in the wrong place. A transfer books the vehicle out for the move so nothing is hired from under it, and repositioning suggests the moves worth making.

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