Bookings in the sidebar opens on Upcoming, not on everything. Most "my booking has disappeared" moments are a booking sitting in a tab you are not looking at.
What each tab actually asks for
| Tab | Shows |
|---|---|
| Upcoming (the default) | Pickup today or later, and the booking is still in play — awaiting approval, awaiting payment, confirmed, or on hire. Enquiries, completed and cancelled bookings are excluded. |
| Today | Anything picking up or returning today. Your counter list. |
| Active | On hire right now. |
| Overdue | On hire, and the return time has passed. Carries a red count when there are any. |
| All | Everything, no filtering. |
| Past | Completed and cancelled. |
Two of those are worth reading twice.
Upcoming excludes enquiries. A booking still in the enquiry stage will not appear there however soon its pickup is. Use All.
Overdue means the car is still out. It is not about money. A booking with an unpaid balance is not overdue; a car that should have come back at 10am and has not is. For money, use the outstanding-balance filter below.
Searching ignores the tab you are on
This is the useful part. When you type in the search box, the tab filter is bypassed and the search runs across every booking, including old and cancelled ones.
So if you cannot find a booking, do not click through all six tabs. Search for the reference, the customer's name or their email from wherever you are.
Filters
Under Filter you can narrow by:
- Pickup between two dates;
- Pickup location;
- Vehicle group;
- Has an outstanding balance — the one to reach for when chasing money rather than cars;
- Agreement unsigned — bookings where the rental agreement has not been signed yet;
- Import origin — separates bookings you imported from ones made in Glovebox.
Filters combine with the tab you are on, so an empty result often means the tab and the filter are asking for different things. Switch to All and re-apply the filter to check.
Getting bookings in and out
The Import / Export menu above the list holds Import bookings and Export bookings (CSV). The export gives you what is currently on screen, so set your tab and filters first.
If it did not work
- A booking you just made is not in Upcoming. Check its status. Enquiries are excluded from that tab.
- A cancelled booking seems gone. It is in Past, or search for it from anywhere.
- The Overdue badge shows a number but the tab looks wrong. Those are cars still out past their return time. Completing the return clears them.