Help Centre

Bookings & availability

How customers book, and how you control what can be booked, and when.

Can I set a minimum hire length?

Yes. Go to Pricing → Pricing Rules and add a rule of type Minimum days, then enter the minimum number of nights.

You can apply it however you need:

  • across your whole fleet, or scoped to a specific vehicle, vehicle group, category or location;
  • and optionally to a date window — for example a 5-night minimum over the Christmas peak, and normal lengths the rest of the year.

Once it's set, the booking page enforces it automatically — a customer simply can't book a shorter stay.

Can I manually block out dates so a vehicle can't be booked?

Yes. Open the Fleet Calendar, choose Add hold, pick the vehicle and the date range, and set a reason (maintenance, owner use, photo shoot, damage, out of service, and so on). Those dates go unavailable straight away — no booking required.

For repairs there's also an off-road option on the maintenance side, which takes the vehicle out for the length of the job.

Holds are per vehicle, so to close out several vehicles for the same dates you add a hold to each.

Can I close a branch on public holidays or certain days?

Yes. Under Locations, open a branch and find the Opening & closures section. You can:

  • close it on specific dates (public holidays, Christmas), with an optional "repeat every year" for dates that recur; and
  • close it on recurring weekdays — for example "closed Sundays".

Customers can't pick up or return at that location on a closed day. A hire can still run across a closed day — the vehicle stays out, the counter's just shut — and you can always still book those days manually from the admin.

Can I require a minimum notice before pickup, or limit how far ahead people book?

Yes. In your booking settings you can set a minimum notice (for example, no bookings within 2 hours of pickup) and a maximum advance window (for example, no further out than 365 days). The booking page enforces both.

You can also set the operating-hours window for the pickup and return time dropdowns, so customers can only choose times within your hours.

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