Payments, deposits & bonds

Customers pay a deposit online when they book (you choose the percentage). The remaining balance can be collected however suits you — manually when you're ready, or automatically on a schedule.

Glovebox can send the customer a fresh, secure payment link for the balance, and every automated money email is saved so you can see exactly what the customer received.

Open this answer

Yes. Each booking can run on a payment schedule with one of three levels:

• Manual — you decide when to request payment;
• Review queue — Glovebox prepares the reminder and you approve it; or
• Automatic — Glovebox sends reminders (and, if you enable it and the customer has a saved card, charges the balance) on your cadence.

Nothing sends without your say-so unless you turn automation on, and you can freeze any individual booking.

Open this answer

Bonds are placed as a hold on the customer's card rather than a charge. You can request a bond hold manually, or have it placed automatically as part of the booking's schedule.

Holds are released after the vehicle comes back, on a timeframe you set. If a hold can't be placed automatically, Glovebox falls back to emailing the customer a request rather than silently failing.

Open this answer