Payments, deposits & bonds

Customers pay a deposit online when they book (you choose the percentage). The remaining balance can be collected however suits you — you request it when you're ready, or Glovebox requests it for you on a schedule.

Glovebox can send the customer a fresh, secure payment link for the balance, and every automated money email is saved so you can see exactly what the customer received.

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Yes, and it does by default. Each booking runs on a payment schedule with one of three levels:

• Manual — Glovebox tracks what is due but sends nothing;
• Review queue — Glovebox prepares each email and holds it for you to approve; or
• Automatic — Glovebox sends the requests and reminders on your cadence without asking. This is the default.

Glovebox asks for money; it does not take it. The scheduler emails the customer a payment link and reminds them. It never charges a saved card on its own, whatever your settings say. Charging a card is something you do deliberately, from the booking's Payments tab.

You can freeze the schedule on any individual booking, and marking a balance as handled outside Glovebox stops it asking straight away.

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Bonds are placed as a hold on the customer's card rather than a charge. You can request a bond hold manually, or have it placed automatically as part of the booking's schedule.

Holds are released after the vehicle comes back, on a timeframe you set. If a hold can't be placed automatically, Glovebox falls back to emailing the customer a request rather than silently failing.

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